Product keys are delivered through an automated process at the time of purchase. It usually take no longer than 5 minutes to receive an email containing your product keys for a customer purchasing by credit card.
At time of purchase you should also receive an order confirmation email. Expect an email with the subject line "Order #EC-XXXX-STP confirmed", and another email with the subject line "Order #EC-XXXX-STP - Digital Goods". The second email will contain your course product keys.
If you have not received your digital goods email yet here is what you can do:
- Check your junk-mail and spam folders.
- Some companies will have their users receive a automated spam report at the end of the day detailing a list of emails that were trapped by their anti-spam filters. You can usually release an email to be delivered to your inbox if this occurs.
- Contact your email administrator (or your IT department), they may be able to release an email to you that is being caught up in a security measure.
Once you have confirmed payment has been accepted and have taken the above steps, please feel free to contact us and we can assist you further.